Ron Kinkade
Twilio announced its complete acquisition of Zipwhip in July 2021. Following that announcement, Twilio announced in October 2021 that it will be shutting down Zipwhip’s software product completely, leaving any company that uses the software without a messaging platform. Read more to find out why Text-Em-All is an excellent alternative and some essential things to consider.
Important Timelines
If you’re currently a Zipwhip software user, there are two important dates you need to be aware of when searching for a new communication strategy.
April 30, 2022: End of Account Changes
- Zipwhip states: “After this date, Zipwhip customers will no longer be able to make most changes to their accounts, including purchasing upgrades and requesting downgrades.”
- These changes include purchasing more lines and users for your software or downgrading the number of lines and users. Line and user swaps will be available through your admin console until the end of product functionality.
December 1, 2022: End of Product Functionality
- Zipwhip states that “After this date, Zipwhip’s software product will no longer be available on any apps, including desktop and mobile, and web integrations will cease to function at this time.”
- If you don’t do anything to move your service off Zipwhip before the shutdown date in December, you will not be able to access the product, send or receive texts on your business phone number, or extract data, including your contact lists.
If you have questions on how your individual account will be affected, you can also read more information on the Zipwhip Shutdown FAQ page. Here you can find answers to questions such as:
- Why did Twilio and Zipwhip decide to shut down the software product?
- I registered for 10DLC. What happens when I switch to another provider?
Finding the Right New Solution
If you’re currently using Zipwhip’s software product, you’re probably wondering where you should start when looking for a replacement for Zipwhip.
While there are a few Zipwhip alternatives out there, at Text-Em-All, we’re committed to helping you keep people informed when it matters most. We deliver personalized, informational, and emergency SMS messages and phone calls fast — whether they’re going to five people or 50,000.
Which Customers Would Be a Good Fit?
We do not tolerate spam, SMS marketing campaigns, or political messages on our platform, so if you’re planning to send those types of messages, you’ll need to look for another solution. We support business texting, but only if the business is not violating our Terms of Use when sending messages.
Our Software
Our software is more robust than Zipwhip’s and includes many of the key features you’re used to from the Zipwhip's SMS software. Additionally, we also offer:
- Bulk SMS messaging with no contact limits
- Unlimited users and text numbers at no additional cost
- Two-way conversational text messages
- Automation tools including auto-replies and unlimited keywords
- Personalization features to send customized messages
- A mobile app for conversations
- MMS messages
- Automated calling
- Reporting to gather customer data
Our Pricing
We created our pricing with you in mind, and we've worked tirelessly to give you the lowest possible price. We offer two simple, straightforward, no-contract pricing options: Credits and Monthly. Our Credits price ranges from 5-to-9 cents, and our monthly plans start at $7.50 a month.
Making a Seamless Transition
#1: Start Your Free Trial
You can decide if we’re the right solution for you in your free trial. Try out our features, send yourself a test broadcast, explore our features and settings, etc.
#2: Choose a Plan
As stated above, we have two pricing options: Pay-As-You-Go, where you buy credits based on your usage, and Monthly. If you’re not sure which plan is right for you, you can use our pricing calculator to better understand which plan is right for you.
- Credits: On our credits plan, pre-purchased credits are used to send messages. This allows you to pay only for what you need or buy in bulk for lower pricing. This plan is great for high-volume, or occasional, senders who reach different contacts.
- Monthly: On our monthly plan, you can subscribe to a monthly plan and reach your contacts as often as you want. Price is based on group size (unique #’s reached monthly), not credits. This plan is excellent for consistent senders who reach the same group(s) each month.
#3: Move Your Contacts From Zipwhip to Text-Em-All
Moving your contacts from Zipwhip to Text-Em-All is a quick and easy process.
To transfer your contacts:
- Export your contacts from Zipwhip
- Log in to your Text-Em-All account and go to “Contacts.”
- Click “Upload a file” and import your contacts
#4: Move Your Zipwhip Phone Number to Text-Em-All
We offer two options for your phone number, local and toll-free. However, we recommend switching to a toll-free number for a few reasons.
- Toll-free numbers allow you to send approved high-volume traffic.
- Toll-free texting provides better deliverability information.
- Toll-free texting offers a faster speed of deliverability.
- Toll-free texting has less strict filtering by carriers.
If you cannot switch to a toll-free number for some reason, reach out to our support team to make the change.
Frequently Asked Questions
We're a big company, can you support us?
We work with several of the largest companies in the country. We take pride in understanding our clients’ needs and ensuring that our service helps lead to success. We may assign a dedicated contact point, build custom solutions, or help design integrations via our API. We want to be a valued partner, not a vendor.
Why should I work with Text-Em-All?
We strive to delight our clients by being easy to work with - from simple, no-contract pricing to the simple, effective solutions we build. We work hard to get the details right and are driven by a genuine desire to help make things easier for our clients. Yes, we’re experts in our field. More than that, our clients find us to be partners they can depend on. So, expect us to be professional, knowledgeable, and personable, too!
Text-Em-All is entirely self-funded and is still managed by the same people that founded the company back in 2005. Brad Herrmann and Hai Nguyen are in it for the long haul and are dedicated to building a truly great small business. To really get to know us, check out our employee-created Manifesto and our active participation in the Small Giants Community.
How does Text-Em-All work?
It’s pretty easy - you create an account on our website and log in. From there, you can send SMS and MMS text messages or voice messages online.