Non-profit texting questions

• Who should nonprofits contact using mass texting?

  Nonprofits can effectively send bulk text messages and expect responses from nearly 83% of a highly targeted audience following a simple SMS protocol. Groups nonprofits will likely want to reach out to donors, attendees, volunteers, staff members, or followers. By using the correct methods, nonprofits set the tone for sustaining long-term relationships with every group of people connected with their organization.

• How can a nonprofit organization use mass texting effectively?

  Nonprofits can use a mass texting service effectively by: 

  • Using SMS Surveys

  • Initiating Community Efforts

  • Revitalizing Events

  • Sending Updates

  • Gaining Volunteer Support

  • Keeping Constant Touch With Volunteers

  • Following Social Norms and Guidelines

  Text-Em-All does not allow text marketing messages or text to give campaigns. If you're looking to send those messages, you'll need to find another solution.

  Another best practice when using mass messaging is to ensure your recipients have an easy way to opt-out of future messages. If you're using Text-Em-All, text recipients can reply STOP to any message, call recipients can opt-out at the end of the message, and anyone can enter a phone number on our opt-out page. These methods will immediately block that account from calling/texting that phone number.

• Does mass texting work for nonprofits?

  Using a texting service for nonprofits has proven to be one of the most effective ways to motivate and communicate with volunteers, supporters, and beneficiaries. Since texting has an open rate close to 99%, many non-profit organizations use mass texting in their daily operations. But, non-profit organizations should make sure to follow strict text messaging guidelines and our responsible use policy to maintain trust with supporters.

   

• What kind of nonprofits can use a mass texting system?

  SMS messages are a good option for any business that deals with a large number of people and want to send messages. We have worked with several nonprofit organizations, such as The Red Cross and The BBB. 

  Per our Responsible Use Policy, we do not allow SMS marketing, political, or charitable contribution messages. 

• Is mass text messaging legal?

  As long as you're reaching out to people with the information they want, and you have consent to message them - a mass text messaging service can be a very powerful communication tool for delivering reminders, notifications, and alerts.

  While mass text messaging is by no means illegal, it is heavily restricted. The U.S. government has a long history of regulation, protecting consumer privacy concerning telemarketing and robocalls, and this also extends to text messaging. The most critical piece of legislation narrowing the scope of acceptable telemarketing practices came with the TCPA of 1991, which amended the original Communications Act of 1934. Read more about the act here.

• Can I receive text messages on my Text-Em-All account?

  Absolutely! Contacts can respond to any of your text broadcasts. You will receive text messages in the conversations section of your account. All incoming messages are free. You can also use our native mobile app to manage responses and receive messages.