Frequently asked questions

• Are there limits on how many people I can send a message to at once?

  It depends. For Credits accounts, you can send a message to as many contacts as you wish. For Monthly accounts, there are limits, but our support team will work with you to determine the best group size. 

  If you're not sure which account type you should choose, you can reach out to our support team for assistance.

• Can people respond to my text messages?

  Absolutely! Contacts can respond to any of your text broadcasts. All incoming messages are free. You can use the Inbox section of your account to view and respond to replies. You can also use our native mobile app to manage responses.

• Is mass text messaging legal?

  As long as you're reaching out to people with the information they want and you have consent to message them - a mass text messaging service can be a very powerful communication tool for delivering reminders, notifications, and alerts.

  While mass text messaging is by no means illegal, it is heavily restricted. The U.S. government has a long history of regulation, protecting consumer privacy concerning telemarketing and robocalls, and this also extends to text messaging. The most critical piece of legislation narrowing the scope of acceptable telemarketing practices came with the TCPA of 1991, which amended the original Communications Act of 1934. Read more about the act here.

• What if someone doesn't want to receive my text message?

  The last thing we want to do is deliver a message to someone who doesn’t want it. So, we have many methods for opting out.

  Text recipients can reply STOP to any message, call recipients can opt out at the end of the message, and anyone can enter a phone number on our opt out page.

  All of these methods will immediately block that account from calling/texting that phone number.